Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Changing Stories website. 

Analytics

This website collects personal information to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are used to allow Squarespace, our hosting platform, to securely serve this website to you.

This website uses analytics and performance cookies to view site traffic, activity, and other data.

Visitor data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We provide this information to Squarespace, our online store hosting provider, so that they can provide website services to us.  

Our payment processors, Stripe and PayPal, will also collect payment information from you. You can read their privacy policies on their websites.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

When you contact us or agree to a service, we collect information necessary to negotiate, draft, and execute the service agreement. 

This information may include your: 

  • Business details 

  • Email address 

  • Name 

  • Phone number 

This information is processed and stored securely through our use of the Squarespace platform.

When you purchase a physical product on this website, we collect personal information from you to ship the order to you. 

We may collect information like your: 

  • Billing and shipping address 

  • Details relating to your purchase 

  • Email address 

  • Name 

  • Phone number 

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. 

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Payments and Third-Party Payment Processors

Our website is hosted on the Squarespace platform and uses secure third-party payment processors, including Stripe and PayPal, to process payments for our coaching services, workshops, digital products, events, and any subscription services we may offer.

When you make a purchase, book a coaching session, register for an event, or subscribe to a service through our website, your payment information, such as your credit card details, billing address, and transaction information, is processed directly by Stripe or PayPal through Squarespace's secure payment systems. We do not collect or store your full credit card or payment information on our own servers.

We may receive limited information relating to your transaction, including your name, email address, billing information, payment status, transaction amount, and transaction identification number. This information is used solely for the purposes of:

  • Processing payments and confirming bookings or purchases;

  • Delivering coaching services, workshops, digital products, and subscriptions;

  • Providing customer support and responding to enquiries;

  • Maintaining financial and business records; and

  • Complying with our legal, accounting, and tax obligations.

Squarespace, Stripe, and PayPal may collect, use, store, and process your information in accordance with their own privacy policies and terms of service. We encourage you to review these policies:

As these providers operate internationally, your personal information may be transferred to and stored in countries outside New Zealand. These organisations use industry-standard security measures to protect payment and personal information.

By making a payment through our website, you acknowledge that your information will be processed by Squarespace and our third-party payment providers in accordance with their respective privacy policies and security practices.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Last updated: August 2026