Terms of Service
Last updated: 1 July 2026
1. Introduction
Welcome to Changing Stories and Intentional Thriving ("we," "our," "us"). These Terms of Service ("Terms") govern your use of our website, courses and programs, coaching services, assessments, digital resources, workshops, and related services.
By accessing our website or purchasing our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
2. About our services
Changing Stories provides coaching, personal development programs, educational resources, assessments, workshops, and related services designed to support personal growth, wellbeing, and intentional thriving.
Our services are intended for educational, informational, and personal development purposes only.
3. Coaching and personal development disclaimer
Our coaching services are not therapy, counselling, medical treatment, psychiatric care, legal advice, financial advice, or any other regulated professional service.
While we aim to support positive growth and wellbeing, we do not guarantee specific outcomes, results, or achievements.
You acknowledge that:
You are responsible for your own decisions, actions, and results.
Coaching outcomes depend on your engagement, effort, and circumstances.
Any decisions you make based on coaching conversations, resources, or assessments remain your responsibility.
If you are experiencing a mental health crisis or require medical or psychological support, you should seek assistance from a qualified healthcare professional.
4. Eligibility
You must be at least 18 years old to purchase coaching services unless a parent, guardian, school, or authorised organisation has provided consent.
By using our services, you confirm that any information you provide is accurate and complete.
5. Payments and fees
All prices are displayed in the applicable currency and include GST where required by New Zealand law unless otherwise stated.
Payment must be made before services are delivered unless alternative arrangements have been agreed in writing.
We reserve the right to change pricing at any time. Any price changes will not affect services already purchased.
6. Refunds and cancellations
Refunds and cancellations are governed by our Refund Policy, which forms part of these Terms.
If a specific program, workshop, or service has separate cancellation conditions, those conditions will be provided at the time of registration or purchase.
7. Assessments and reports
Any assessments, surveys, profiles, reports, scores, or feedback provided through Intentional Thriving are intended to support reflection and development.
Assessment results:
Are not diagnostic tools.
Should not be relied upon as medical, psychological, or professional advice.
Represent a snapshot based on the information provided by the participant.
Are intended to promote self-awareness and growth.
8. Intellectual property
All content on this website and within our services, including but not limited to:
Assessments
Questionnaires
Reports
Frameworks
Models
Coaching tools
Workbooks
Training materials
Graphics
Videos
Text
Logos
is owned by or licensed to Changing Stories and is protected by copyright and intellectual property laws.
You may use materials for your personal use only unless we provide written permission for broader use.
You may not:
Reproduce or distribute materials commercially.
Modify and republish our content.
Sell, license, or transfer our intellectual property.
Create derivative products based on our proprietary frameworks without permission.
9. User conduct
When using our website or services, you agree not to:
Violate any applicable laws.
Infringe intellectual property rights.
Upload malicious software or harmful code.
Attempt to gain unauthorised access to systems or data.
Interfere with the operation of our website or services.
We reserve the right to suspend or terminate access where misuse occurs.
10. Privacy
Your use of our website and services is also governed by our Privacy Policy.
We collect, use, and store personal information in accordance with New Zealand privacy legislation and our Privacy Policy.
11. Third-party services
Our website may contain links to third-party websites, tools, or services.
We are not responsible for the content, security, availability, or practices of third-party providers.
Your use of third-party services is subject to their own terms and policies and is at your risk.
12. Limitation of liability
To the fullest extent permitted by law, Changing Stories shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Use of our website or services.
Reliance on coaching, resources, or assessment results.
Loss of profits, business opportunities, data, or reputation.
Where liability cannot be excluded by law, our total liability shall be limited to the amount paid by you for the relevant service.
13. Indemnity
You agree to indemnify and hold harmless Changing Stories, its directors, employees, contractors, and affiliates from any claims, losses, liabilities, damages, costs, or expenses arising from:
Your misuse of the website or services.
Your breach of these Terms.
Your violation of any rights of another person or organisation.
14. Changes to services
We reserve the right to modify, suspend, or discontinue any aspect of our website, assessments, programs, or services at any time without prior notice.
15. Changes to these Terms
We may update these Terms from time to time.
Updated versions will be published on our website and become effective upon publication.
Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
16. Governing law
These Terms are governed by the laws of New Zealand.
Any disputes arising from these Terms or the use of our services shall be subject to the exclusive jurisdiction of the courts of New Zealand.
17. Contact information
If you have any questions regarding these Terms, please contact:
Changing Stories
21 Mahurenga Lane, Te Horo Beach
Email: hello@changingstories.co.nz
MOB: 0272005785