Refund Policy
At Changing Stories, we are committed to providing high-quality coaching, workshops, and wellbeing experiences that support meaningful personal growth and development. We value clarity, fairness, and mutual commitment in all of our services.
Coaching sessions
Individual coaching
Payments for individual coaching sessions are non-refundable once the session has taken place.
If you need to reschedule a session, we ask that you provide at least 24 hours’ notice. Sessions cancelled or rescheduled with less than 24 hours’ notice may be forfeited at our discretion.
We understand that unexpected emergencies or circumstances may arise, and we will always do our best to accommodate genuine situations.
Please note: If a client cancels or misses sessions more than once without sufficient notice, Changing Stories reserves the right to charge for the missed session(s) or consider them forfeited. This policy helps us maintain availability for all clients and respects the time of our coaches.
Coaching packages and programmes
Coaching packages and multi-session programmes are designed as a complete developmental experience. Refunds are generally not available less than 7 days before the start date.
If exceptional circumstances arise, please contact us directly. Any approved refund will be assessed on a case-by-case basis and may be adjusted to account for sessions already delivered and administrative costs incurred.
Workshops, courses, and events
Refund requests made:
Within the seven days prior to the course/workshop start date a refund will be paid less a withdrawal fee of 20% of the course/workshop investment.
Within the three days prior to the course/workshop start date a refund will be paid less a withdrawal fee of 50% of the course/workshop investment.
No refunds are given after the first day of attendance of the course/workshop.
No further materials or resources will be available to the participant once a withdrawal is made.
The participant will not receive a certificate if they withdraw from a course/workshop.
You may transfer your registration to another person if you are unable to attend or you can rebook the event if one is upcoming and approval is given.
Products, digital resources and downloadable materials
Products, digital resources and downloadable resources, assessments, templates, and online materials are non-refundable once the product or access has been provided.
Our commitment
If you are dissatisfied with any aspect of your experience, we encourage you to contact us directly. We value feedback and will always seek to resolve concerns respectfully and constructively.
Contact us
For refund requests or questions regarding this policy, please contact:
Changing Stories
Email: hello@changingstories.co.nz
Website: https://changingstories.co.nz